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# How can we help?

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## What is included in the tour package?

- Land & Air Packages
  - International airfare from the departure gateway city selected.
  - Overseas internal flights as applicable; as listed in tour inclusions.
  - Airport transfers (airport transfer out is not included when you have early departure or extend your stay).
  - Daily breakfasts in the hotel, lunch and dinner as indicated in the tour itinerary.
  - Hotel accommodations
  - Sightseeing with an English speaking tour guide, entrance fees to attractions, transportation from city to city as indicated in the itinerary.

- Land Only Packages
  - Includes the same features as our land & air package except for international airfare and airport transfers.
  - Airport transfers may be available for purchase for most of our destinations.

## How do I make a reservation ?

You may call our sales offices 1-888-345-7489 and one of our customer service specialists will be delighted to assist you in making a reservation. If you would prefer to book online please visit our website at ritztours.com. If you have a preferred travel agent please ask them to contact us on your behalf.

## How early should I make a booking?

Please check your selected departure date’s availability on the tour detail page or call our office for more information and tour availability.

## Can I make a reservation if I do not have my passport with me?

You can make a reservation without your passport information (passport number and/or expiry date) to hand. To create an online booking without your passport information, please enter nine 0's as your passport number and 01/01/2035 as the passport expiry date and continue with the booking process. When you have completed your booking with us and have your passport information, please login to your account online and update your passport information. Alternatively you can send us an email using the contact us form with your passport number and expiration date and we will update your reservation accordingly. You may also call during business hours to provide your passport details. Please note your passport must be valid for a minimum of 6 months after your scheduled return date to the U.S.

## Can I make a reservation if I don’t have all travelers' names?

You must have all passenger names in order to create a booking. All traveler names input during the booking process will be used to make airline reservations, it is extremely important that each traveler's name exactly matches the name as shown in their passports. Please note, any passenger name change made to a reservation after it has been booked will result in a $100 per person name change fee and will be subject to additional airline surcharges. If airline tickets have been issued, you will be required to pay a penalty and any additional fare difference should we need to reissue tickets.

## Can I request a specific tour leader?

You are welcome to email us or advise our sales team of your preferred tour leader at the time of booking and we will do our best to accommodate your request, however we can not guarantee it.

## What is the best season to travel?

Weather varies from one destination to another. Please visit our Before You Travel section to view each destination’s Things to Know guides for more information.

## I have friends/relatives living outside of the US who would like to join my tour; is this possible and how can they make a booking?

Your overseas relatives and friends are more than welcome to join your tour. Please ask them to make their own booking online; you can also make a reservation for them by contacting our sales offices. They will need to purchase the tour as a “land only” tour package; which means they will be responsible for arranging and purchasing their own international airfare.
Please be advised airport transfers are not included in “land only” tour packages and they will be responsible for arranging this and securing any visas necessary for travel prior to departure; our customer service team will be happy to assist with this by providing any supporting documentation they may need. Please note we do not ship travel documents outside of the US but we can send all the necessary travel documents via email instead.

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