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# How can we help?

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#

## Can you send me my flight itinerary?

For our China tours your flight itinerary may be sent to you by our customer services team after the reservation is made. If you book online you will be able to access your flight itinerary at any time by logging on to our website and clicking my trip. For Asia, Europe, Middle East, South America and Africa tours, your flight itinerary will be available after the final payment is made, usually 35 to 50 days prior to departure.

## When will my tickets be issued?

Tickets are generally issued approximately 35 to 50 days prior to the trip departure date.

## How can I view my reservations online?

Please login to your account to review your upcoming reservation details.

## Can I accumulate mileage for the airline reservations I have made with you

Depending on the type of airfare we book, it may be possible. Please contact us to let us know your frequent flyer number with the airline at the time of booking to accumulate mileage. Our customer services team are unable to advise you how many air miles your trip will potentially earn you.

## When do I receive my travel documents and what is included?

Travel documents will be mailed to you approximately 21 days prior to the trip departure date and will usually take 7 to 10 business days to arrive. The travel document package will include the hotel list, name badges, luggage tags, itinerary and Things to Know Before You Go.

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