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# How can we help?

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#

## What should I do if I miss the beginning of my trip due to flight delays/ cancellations/ missed connections?

If you purchase an Air and Land package and your scheduled flight is delayed and you are still in the US, please notify us as soon as possible by calling our 24 hrs emergency contact phone number 626-677-3415. If you are outside of the US en route to your destination, please call the emergency number listed in your tour information documents. For Europe tours please contact your tour leader upon arrival to confirm the group meeting location.
If your original flight schedule changes, please call our 24-hour emergency contact to inform us of your new flight information. You may travel directly to the hotel or contact the tour leader to meet the group if you purchased a land only tour. If you arrive later in the itinerary and the group has moved to a different destination, it will be your responsibility to meet the group at that destination. Please call the emergency contact phone number listed for your tour and theywill provide you with the most up-to-date meeting information. Please note Ritz Tours cannot reimburse you for any unused portion of the trip. When you have returned from your trip and would like file an insurance claim, we will be happy to provide any supporting documentation you may require.

## My outbound flight has been cancelled by the airline; what do I do now?

If your flight has been cancelled for any reason please liaise with the airline directly to book the next available flight and contact Ritz Tours 24-hour emergency phone number to provide us with your updated flight details. If for any reason you are unhappy with the alternate flight offered by the airline and decide to book a new outbound flight on your own, the original return flight(s) will automatically be cancelled if you no-show on your original outbound flight.

## My outbound flight has been delayed; will someone still pick me up at the airport?

Europe Land & Air tours only: If your outbound international flight has been delayed, please call our 24-hour emergency contact number or the tour leader of your group who will provide further guidance.
* Short Delays (within one hour): Collect your luggage and clear Customs as quickly as you can. Our tour guide or local representative will be waiting for you at the arrival hall.
* Long Delays (more than one hour): Contact Ritz Tours' tour guide upon arrival; they will inform you of the group meeting point, or advise you to travel to the hotel on your own. The cost of transportation from the airport to the meeting point/hotel will be traveler’s responsibility.
China, Asia, Africa, India, Middle East, South America Land & Air tours
If your outbound international flight has been delayed, our local agents will track your flight arrival time and are aware of any delays; they will be there to pick you up at the arrival airport. Please note this applies for guests who purchased land and air packages. If you need to contact them, please call the emergency contact number listed in your travel documents.
Land only tours: If you purchased a land only tour, airport transfers are not included and it will be your responsibility to meet the group at a designated meeting point or at the hotel.

## How will I get to the hotel when I arrive?

An airport transfer to the hotel is included in your tour fare if you have purchased a land & air package.

## I purchased a land only package; how do I know when/where to meet my tour group?

Airport transfers are not included in your land only package. You will be responsible for your own airport transfers or you may purchase this service prior to your trip departure date (this service is not available for purchase for our Japan and Europe tours). Upon arrival, please make your way to the hotel listed on your trip confirmation page. Our tour guide will meet you at the hotel or leave a message with reception for you.

## Do I need an adapter/converter?

Each country’s electrical voltage varies. American devices are designed for 110/220V, while most other countries’ electrical voltage is 220/240V. It is recommended that travelers bring their own voltage converter and adapter, or combination adapter/converter. Please carefully read the safety instructions of your electrical device before plugging in and refer to our “Things to know before you go” document for more details.

## Will the hotels provide free Wi-Fi?

Most hotels will have free Wi-Fi available in either the room or the hotel lobby. Please note free Wi-Fi is not guaranteed in all hotels or on coaches.

## Can I use my cell phone?

As each individual’s plan may differ we recommend checking with your service provider prior to departure.

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