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# How can we help?

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## Before you book

### General - booking (8)

What is included in the tour package?

How do I make a reservation ?

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### Itinerary & Deviations (3)

Can I add additional nights to the beginning or end of my tour?

Can I extend my stay in a different city other than the one offered for the tour package?

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### Solo Travelers/Room Types (5)

What is a single supplement fee?

My friend and I would like to share a room, but we want to pay separately and will be departing from different gateways. How can we book our reservation together online to ensure we are in the same tour group?

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### Payment (7)

Do you offer a payment plan?

Can I pay using more than one card?

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### Cancellations/Departure Date Change (1)

Cancellations/Departure Date Change

### Flights/Name Errors (4)

One of the traveler names is incorrect; what should I do?

I want to know what flight I will be on before I book - can you please tell me the flight times?

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### Food/Dietary Requirements (1)

Can you accommodate special dietary requirements?

### Travel Insurance (5)

How do I add travel insurance?

How much is travel insurance?

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### Child Fares/Discounts (1)

Do you offer a child fare discount?

### Health & Physical Requirements (2)

What are the physical requirements of your tours?

Do you accommodate for wheelchairs, walkers and/or special needs

## Before your trip

### Flights/Travel Itinerary (5)

Can you send me my flight itinerary?

When will my tickets be issued?

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### Visa Information (1)

Will I need a visa for my trip?

### Safety/Medical information (3)

I am concerned about the political stability of the country I am visiting

Will refrigerators be available for my medication (ex: Insulin)?

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### Currency Information (1)

How much money should I take in credit cards/cash?

### Optional Tours and Bus seating (4)

How do I add optional tours to my reservation?

How do I cancel optional tours from my reservation?

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## During your trip

### Flights & Arrival (5)

What should I do if I miss the beginning of my trip due to flight delays/ cancellations/ missed connections?

My outbound flight has been cancelled by the airline; what do I do now?

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### Wi-Fi/Electrical Equipment (3)

Do I need an adapter/converter?

Will the hotels provide free Wi-Fi?

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